Privacy Policy

Last updated: September 2, 2026. This policy describes the information collected through this website and direct customer communications.

Information we collect

When you request a quote, contact us, call, text or message us through WhatsApp, we may receive information such as your name, phone number, email address, service type, property details, approximate size, cleaning preferences, service location, photos you choose to send, and other details you voluntarily provide.

How we use your information

We use the information you provide to respond to inquiries, prepare estimates, schedule and provide cleaning services, communicate about appointments, understand service requirements, follow up on customer requests, and operate and improve our business.

Website and technical information

Like most websites, our hosting or analytics services may automatically process limited technical information such as IP address, browser type, device type, referring page and pages visited. This information may be used for website security, performance, analytics and advertising measurement where those services are enabled.

Advertising and analytics

PavMa Cleaning may use advertising or analytics services, including services associated with Google Ads, to understand website activity and measure the effectiveness of advertising campaigns. These providers may use cookies or similar technologies according to their own policies and your browser or account settings.

Sharing of information

We do not sell your personal information. We may share information only as reasonably necessary with service providers that help us operate the website or business, when you ask us to do so, or when required by law.

Photos sent for estimates

If you send property photos through WhatsApp, text message, email or another communication channel, we use them to understand the cleaning scope and prepare or discuss an estimate. Please avoid sending sensitive personal information that is not necessary for the cleaning request.

Data retention

We retain customer and inquiry information only for as long as reasonably needed for quoting, scheduling, customer service, business records, dispute resolution, legal obligations and legitimate business purposes.

Your choices

You may contact us to ask questions about personal information you have provided, request corrections, or ask us to delete information where applicable and where we are not required to retain it for legal or legitimate business purposes.

Third-party links

Our website may link to third-party services such as Google Maps, Google Reviews or WhatsApp. Their privacy practices are governed by their own policies, not this Privacy Policy.

Security

We use reasonable administrative and technical measures intended to protect information submitted through the website. No internet transmission or storage method can be guaranteed to be completely secure.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated date.

Contact us

For privacy questions or requests, contact PavMa Cleaning at 647-970-9552. Business address: 7161 Yonge St, Thornhill, ON L3T 0C8.